Millions on Paid Broadband Perks
MILLIONS of people on benefits are paying an average of £250 a year for their broadband, a consumer group has claimed.
Low-income people, such as those on Universal Credit, can benefit from special social rates, which could save them hundreds of pounds compared to more expensive offers.
Who? checked the Facebook, Twitter and Instagram accounts of seven broadband providers throughout May, but found that only one provider had mentioned social tariffs in posts during this period.
He said his own research found that customers eligible for social rates could save an average of £250 a year by switching to the cheapest social rate.
In February, he said only 55,000 of an estimated 4.2 million eligible households had signed up for the discounted offers.
“It is unacceptable that broadband providers are not doing more to inform customers of social tariffs – meaning millions of households who may be struggling to make ends meet could lose hundreds of pounds of savings”, Which one? director of policy and advocacy, Rocio Concha, said.
“During a cost of living crisis, broadband providers must support the most financially vulnerable by clearly promoting discounted offers and making it easier for eligible customers to switch to social tariffs.”